Improve service, maintain reputation, shape brand, and expand market
After sales service is the ultimate key link in quality control. Fangyuan Group has put forward the ideological requirements of "quality first, user first, and service first", established a customer training service center, established an after-sales service network covering all parts of the country, and implemented graded dynamic management of service personnel. The performance of service personnel is strictly assessed based on three standards: user evaluation, comprehensive assessment, and performance linkage.
Customer Service
FANG YUAN Group has built a cross industry and diversified business development framework through continuous, steady, and healthy development during the 12th Five Year Plan period, with construction machinery, grape wine industry, and grain and oil processing as the leading industries, and hotel services, pawn investment, engineering construction, transportation, international trade and other service industries as supplements.
